If you are not completely satisfied with your purchase, please return it within 30 days of the day you receive it. Your satisfaction is our #1 priority!
Most important, we want to make sure that you are 100% satisfied.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
LIFETIME EXCHANGE GUARANTEE:
Choosing one of our jewelry items insures that you are selecting a unique, very robust and cool piece of jewelry. If your item for any reason should scratch or break or your high-tech ceramic ring cracks we will replace your ring for any reason – no questions asked, even when it is broken (or you just need a different size). All you have to pay is a deductible (as outlined below) plus shipping & handling. For a replacement request just contact our Customer Service department via email (return-requests and exchange-requests must be made by email) and you will receive a Return Authorization number and form for your item. Just fill out the form, send it back with the ring and we will sent you a new ring. That’s it. We want to make sure our customers are happy and enjoy their Gestalt® jewelry. Each customer is like Royalty to us!
- Necklaces $9
- Other Rings $19
- High-tech Ceramic Rings $15
- Tag and Cross Pendants with Carbon Fiber Inlay $19
- Other Pendants $29
- Rings with Brillianite® $29
*Please note that the deductible amount is subject to change without notice due to material and other production costs.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
704 228th Ave NE #615
Sammamish, WA 98074
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please email us at firstname.lastname@example.org or call us at 1.509.590.2200